Refund Policy

We’re confident you’ll love your Shooting Stars products but if for any reason you do wish to return something, we’ll happily exchange it or refund your money, subject to the conditions below.

  • All Refund requests MUST be made by email within 7 days of the item being delivered
  • Goods must be returned within 14 days of receipt
  • Goods must be returned in an unused and resaleable condition
  • In the unlikely event that goods arrive faulty or damaged, or develop a fault within a short period of time, please contact us immediately so that we can replace or repair them in accordance with your statutory rights
  • We are only able to refund the cost of the postage where goods supplied are in a faulty or damaged condition – please call us for assistance on 01204 257 040.
  • These conditions do not affect your statutory rights. If you need any help please call 01204 257 040

Customer Service Helpline: 01204 257 040 or email:

Our Service 

We answer your calls and pack your parcels ourselves to ensure the best possible service! If there is anything else you need, or to suggest an improvement, please call 01204 257 040.